Privacy policy

We collect personally identifiable information that you voluntarily provide to us, such as your name, mailing address, email address, phone number, employer, and job title. This information is collected to better understand your needs and provide you with our products and services.

We use the personal information you provide to deliver the services you have requested and to inform you about other relevant products or services offered by us and our affiliates. We do not sell, rent, or lease your personal information to third parties.

Where UK data protection law applies, we process personal information on the following lawful bases:

• Contract: to deliver the services you or your practice have engaged us for;
• Legitimate interests: to respond to enquiries, to secure and improve our services, and to tell you about relevant products and services;
• Legal obligation: to keep the records the law requires; and
• Consent: where we ask for it, which you may withdraw at any time.

We may share your personal information with trusted partners who assist us in delivering our services, such as statistical analysis, customer support, or product delivery. These partners are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Your information is stored in the United Kingdom, in our London-hosted database. Medvelle is based in the United States, and limited processing from the US, by our team in providing the services and by our US-based hosting provider's infrastructure in delivering the website and portal, is protected in line with this policy.

We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

We keep personal information for as long as it is needed for the purposes described in this policy, generally for as long as you or your practice work with us, and thereafter for the periods the law requires for business and financial records. When it is no longer needed, we delete or anonymise it.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you interact with our website. You can accept or reject non-essential cookies through the cookie settings shown when you first visit, and through your browser settings at any time.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

You have the right to request access to, correction of, and deletion of your personal information held by us. Where UK data protection law applies, you also have the right to restrict or object to our processing (including for direct marketing), to receive your information in a portable format, and to withdraw consent where processing is based on it. To exercise these rights or opt out of receiving communications from us, please contact us using the information provided below.

If you are unhappy with how we handle your personal information, you have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Medvelle
575 5th Avenue
14th Floor, Suite 14119
New York, NY 10017
Email: info@medvelle.com
Phone: (646) 612-7575